Write to us
DC Metro Guide is an independent site run by a small team of transit enthusiasts. The fastest way to reach us is by email:
We read every message and normally reply within a few business days.
What we can help with
- Corrections. Found an out-of-date fare, entrance, elevator or transfer detail? Tell us the page and what changed — this is the feedback we value most.
- Missing information. Suggest a station detail, neighborhood tip or FAQ you would like us to cover.
- Advertising and partnerships. Enquiries about sponsorship or advertising on the site.
- Privacy requests. Access, correction or deletion requests under GDPR/CCPA — see our privacy policy.
- Copyright. Rights concerns about any material published here.
What we cannot help with
We are not WMATA and have no access to Metro operations, staff, accounts or property.
- Lost property, SmarTrip balances, refunds, fines or complaints must go to WMATA directly: wmata.com/about/contact.
- Real-time service alerts and disruptions: wmata.com.
- Emergencies: call 911. Metro Transit Police non-emergency: 202-962-2121.
Before you write
Schedules, fares and station facilities change. Our guides are updated regularly, but the official source is always wmata.com. If our page disagrees with WMATA, WMATA is right — and we would be grateful if you let us know.